At Nexa Zone, we value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return policy for your convenience.

1. Return Eligibility

• Items must be returned within 14 days of the delivery date.

• The product must be unused, unworn, and in its original condition with all tags and packaging intact.

• Returns are only accepted for defective, damaged, or incorrect items received.

• Items on sale or clearance are not eligible for return.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email our customer support at [your email] or WhatsApp us at [your contact number] with your order number and reason for return.

2. Approval & Pickup: Once your request is approved, we will arrange a pickup from your location anywhere in the UAE.

3. Inspection & Refund: After we receive the returned product, our team will inspect it and process your refund or exchange within 5-7 business days.

3. Refund & Exchange Policy

• Refunds will be issued to the original payment method or as store credit, depending on your preference.

• Exchanges are available for the same product in a different size, subject to availability.

• Shipping charges are non-refundable unless the return is due to an error from our side (wrong or defective item sent).

4. Non-Returnable Items

• Worn, damaged, or altered shoes.

• Products without original packaging or tags.

• Items marked as "Final Sale."

5. Contact Us

For any return-related queries, feel free to reach out to us:
📧 Email: contact@nexazones.com
📞 WhatsApp: +971589525345

We appreciate your trust in Nexa Zone and look forward to serving you!