At Nexa Zone, we value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return policy for your convenience.
1. Return Eligibility
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Items must be returned within 14 days of the delivery date.
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The product must be unused, unworn, and in its original condition with all tags and packaging intact.
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Returns are only accepted for defective, damaged, or incorrect items received.
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Items on sale or clearance are not eligible for return.
2. How to Initiate a Return
To initiate a return, follow these steps:
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Contact Us: Email our customer support at [your email] or WhatsApp us at [your contact number] with your order number and reason for return.
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Approval & Pickup: Once your request is approved, we will arrange a pickup from your location anywhere in the UAE.
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Inspection & Refund: After we receive the returned product, our team will inspect it and process your refund or exchange within 5-7 business days.
3. Refund & Exchange Policy
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Refunds will be issued to the original payment method or as store credit, depending on your preference.
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Exchanges are available for the same product in a different size, subject to availability.
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Shipping charges are non-refundable unless the return is due to an error from our side (wrong or defective item sent).
4. Non-Returnable Items
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Worn, damaged, or altered shoes.
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Products without original packaging or tags.
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Items marked as "Final Sale."
5. Contact Us
For any return-related queries, feel free to reach out to us:
📧 Email: contact@nexazones.com
📞 WhatsApp: +971589525345
We appreciate your trust in Nexa Zone and look forward to serving you!
